The problems: fewer flights, more crowded terminals and sparse food and beverage offerings. The bad news: Overall satisfaction is down 25 points (on a 1,000-point scale) this year. Power’s Airport Satisfaction Study talks about air traveler satisfaction today. “The ability for an airport to provide relaxation on premises is a real premium and TPA has been providing that better than most airports this past year.”Īn entrance to Minneapolis-Saint Paul International Airport-named the best Mega airport in North. “They’ve spent years developing and finishing airport improvements (such as new food/beverage/retail) and developing space for passengers to enjoy those attributes,” says Taylor. This was the first time TPA made to the top spot-and it got there thanks to strong scores across all factors.
In the Large airports category, Tampa International Airport (TPA) was the winner. It’s located in a heavy automobile traffic spot and that doesn’t help its access scores-and if passengers are stressed getting to the airport, they tend to stay stressed throughout the whole experience.” “EWR is being swamped by passenger volume and much of its infrastructure just hasn’t kept pace with that demand. What went wrong? “Not so much has ‘gone wrong’ as is ‘hasn’t kept up,’” says Taylor. At the bottom of the Mega airport list: Newark Liberty International Airport (EWR), which was named the worst Mega airport in America.
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